Seller or provider \/ online store operator<\/p>\n
Turisti\u010dno dru\u0161tvo Bohinj Basic Information: The general terms and conditions of the Turisti\u010dno dru\u0161tvo Bohinj online store are compiled in accordance with the Consumer Protection Act (ZVPot, Official Gazette RS, No. 98\/2004-UPB2, 126\/2007, and 86\/2009), based on the recommendations of the Chamber of Commerce and Industry and international codes of electronic commerce. The operator of the online store on the website www.tdbohinj.si<\/a> is Turisti\u010dno dru\u0161tvo Bohinj, Rib\u010dev Laz 48, 4265 Bohinjsko jezero.<\/p>\n By using the website, you agree to the terms of business, so please read them carefully. Turisti\u010dno dru\u0161tvo Bohinj reserves the right to change the general terms and conditions of the online store.<\/p>\n The provider undertakes to always provide the customer with the following information:<\/p>\n The provider Turisti\u010dno dru\u0161tvo Bohinj offers products and food from local suppliers, tourist accommodation services, and tourist experience services via the website www.tdbohinj.s<\/a>. The general terms and conditions apply to all services and products and are binding on the consumer or buyer.<\/p>\n The prices of products and services are listed in euros \/ \u20ac and are valid on the day of purchase. Prices do not include delivery costs. Once the buyer confirms the order in the online store, the published prices at the time of order apply. Prices are clearly marked in the online store and apply equally to all customers.<\/p>\n We reserve the right to change prices without prior notice. If a price changes due to an error during the online order process or if the ordered product runs out of stock, the buyer will be informed by email and offered the option to withdraw from the contract or replace it with another comparable product or service offered by the provider.<\/p>\n General and promotional offers of products and services, as well as their prices, are valid until revoked or while supplies last. Products are delivered by Po\u0161ta Slovenije or another distribution company, depending on the agreement or contractual relationship with the provider. You may choose the delivery method during the purchase process. Delivery is made to the address you provided during registration or order. If you are not available at the time of delivery, you will receive a notice in your mailbox that the item is waiting for you at the nearest post office.<\/p>\n Shipping fees are calculated according to the current price list of Po\u0161ta Slovenije: The delivery time for an ordered product is 5 working days. If the product is out of stock, you will be informed of the situation and delivery options.<\/p>\n Delivery is carried out within Slovenia. For delivery outside of Slovenia, please inquire in advance at: info@tdbohinj.si<\/a>.<\/p>\n The provider Turisti\u010dno dru\u0161tvo Bohinj undertakes to properly package and dispatch the ordered products within the delivery time to the buyer\u2019s address.<\/p>\n Turisti\u010dno dru\u0161tvo Bohinj undertakes to protect the data of customers and members (personal data, purchase information). Customer data is strictly confidential and handled in accordance with the Personal Data Protection Act (Official Gazette RS, No. 59\/1999, 57\/2001, 59\/2001-correction) and the Consumer Protection Act \u2013 ZVPot-UPB1 (Official Consolidated Text, Official Gazette RS, No. 14\/03). All data obtained through the Turisti\u010dno dru\u0161tvo Bohinj online store and collected data may only be used for order execution. Registration and\/or entry of personal data in the online store is solely required for the correct execution of the services. Customer data will never be forwarded to unauthorized third parties. The process of ordering a gift voucher is as follows: fill out the form with the required information (name and surname, email address where you wish to receive the offer and payment details), and under “notes” enter the value of the voucher in euros and the address where you wish the voucher to be sent. At the end, you must read and agree to the general terms and the Privacy Policy<\/em>.<\/u> If you wish to receive our newsletter, you can also subscribe at this step. Complete the purchase by clicking the “Send inquiry” button. After this step, you will also receive a confirmation email with a summary of your order.<\/p>\n You can report any errors or changes to our email: info@tdbohinj.si<\/a> Payment in the online store can be made based on the offer via pro forma invoice by transfer to our bank account No. SI56 0700 0000 0013 767, opened at GB Kranj, or directly with payment cards (Mastercard, Diners, Visa, or Activa). The buyer will receive an invoice with itemized costs together with the products. Payment is only possible in a single installment.<\/p>\n All issued invoices are stored at the company headquarters. Customers may request a copy of the invoice at any time via email: info@tdbohinj.si<\/a>.<\/p>\n The guest or service subscriber has the right to cancel the reservation at the same place where the reservation was made. If the guest cancels a partially paid order, Turisti\u010dno dru\u0161tvo Bohinj is entitled to administrative cancellation costs amounting to 10% of the total for each cancellation.<\/p>\n In addition to administrative costs, the agency may also charge the client cancellation costs by retaining the received advance payment. The cancellation fee depends on the time prior to the service date at which the cancellation occurs:<\/p>\n Exceptions apply only in cases of force majeure. The same applies if the client does not show up and has not canceled the reservation in advance. In such cases, the full confirmed booking amount may be charged.<\/p>\n If the guest leaves the accommodation without payment, Turisti\u010dno dru\u0161tvo Bohinj will charge the credit card used for the reservation. The charged amount equals the outstanding balance.<\/p>\n In case of changes to the arrangement at the guest\u2019s request or due to force majeure, not caused by Turisti\u010dno dru\u0161tvo Bohinj, the guest is not entitled to compensation or a price reduction. Cancellations must be submitted in writing to Turisti\u010dno dru\u0161tvo Bohinj, Rib\u010dev Laz 48, 4265 Bohinjsko jezero, or via email: info@tdbohinj.si<\/a>. In accordance with Article 43 of the Consumer Protection Act (ZVPot), the buyer has the right to notify the seller within 14 days of receiving the goods that they are withdrawing from the contract, without needing to state a reason. The period begins on the date the goods are received.<\/p>\n The withdrawal must be communicated to the seller via email at info@tdbohinj.si<\/a> or by post to Turisti\u010dno dru\u0161tvo Bohinj, Rib\u010dev Laz 48, 4265 Bohinjsko jezero. The returned goods must be sent by post to the seller’s address. The provider is not obliged to accept shipments with cash on delivery or those that do not comply with the general terms and conditions.<\/p>\n The buyer must return the product undamaged, in its original packaging, and in the original quantity unless the product was damaged, spoiled, lost, or altered due to reasons beyond the buyer\u2019s control. The buyer may not use the products freely until withdrawing from the contract and is only allowed to inspect and test the product to the extent necessary to establish its nature. If the product has been used beyond what is necessary for testing, the seller has the right to claim compensation for the reduced value. The refund will be made as soon as possible, but no later than 14 days after the provider receives the cancellation notice and the returned product. Until the item is returned, the provider reserves the right to withhold the refund. Refunds will be made in the same manner as the original payment (to the buyer\u2019s card or bank account).<\/p>\n The return of the received goods within the withdrawal period is considered a cancellation notice.<\/p>\n The buyer does not have the right to withdraw from a contract for goods made to their specifications or clearly personalized. There is also no right of withdrawal for perishable goods, newspapers, magazines, and other cases specified in the Consumer Protection Act.<\/p>\n The buyer may exercise their rights for material defects if they notify the seller within two months of discovering the defect. The seller is not liable for defects discovered more than two years after the product was delivered. Before the order is submitted, a preview of the order will be shown, allowing the buyer to check the entered information. The provider may contact the customer via remote communication means, unless the customer explicitly objects. Promotional emails will include:<\/p>\n The provider maintains high internal standards for handling orders, returns, and complaints and strives to meet current consumer expectations and legal regulations. The seller complies with applicable consumer protection laws (ZVPot) and is committed to providing an effective complaint handling system. The seller will confirm receipt of the complaint within five (5) working days and will inform the buyer of how long the resolution will take and keep them updated on progress.<\/p>\n The contact person for complaints related to accommodations is the head of the TIC and reception; for the souvenir shop, the manager. The complaint process is confidential.<\/p>\n Turisti\u010dno dru\u0161tvo Bohinj strives to resolve disputes out of court. All content on the website, including images and videos, is protected under copyright law and owned by the provider. When booking or purchasing services or products, and with your consent, we also collect information about your usage of the online store using cookies. If you need any information or help with online offers, placing orders, delivery, using the website, or returning goods, you can contact us:<\/p>\n Information and Support<\/strong> All information on the website is subject to change without notice. The provider may also modify these terms and conditions without prior notice.<\/p>\n
\nRib\u010dev Laz 48
\n4265 Bohinjsko jezero
\nPhone: 04 574 60 10
\nFax: 04 572 33 30
\ninfo@tdbohinj.si<\/a>
\nwww.tdbohinj.si<\/a><\/p>\n
\nRegistration No.: 5148634
\nVAT ID: SI77172876
\nBank Account: SI56 0700 0000 0013 767, opened at Gorenjska Banka
\nVAT Registered: YES
\nDate of association registration in the Register of Associations at UE Radovljica: 18.2.1947, Decision No. 2164\/1-47<\/p>\n
\nThe general terms and conditions govern the operation of the online store, the rights of the buyer, and the business relationship between the buyer and the seller or online store operator.<\/p>\nAVAILABILITY OF INFORMATION<\/h3>\n
\n
CONTRACT \u2013 ORDER<\/h3>\n
\n
PRICES<\/h3>\n
PROMOTIONS AND OFFERS<\/h3>\n
\nTuristi\u010dno dru\u0161tvo Bohinj reserves the right to remove products and services from the offer without prior notice.<\/p>\nDELIVERY, SHIPPING, AND PRODUCT PICKUP<\/h3>\n
\n– domestic delivery<\/a>
\n– international delivery<\/a><\/p>\nPROTECTION OF PERSONAL DATA<\/h3>\n
\nRequest to access personal data<\/a><\/u><\/p>\n
\nPayment information (pro forma invoice for bank transfer to our account) will be sent to your email within 24 hours of purchase. After the payment is received, the gift voucher will be sent to you by post.<\/p>\nPAYMENT<\/h3>\n
RIGHT OF WITHDRAWAL FROM PURCHASE OF TOURIST SERVICES: ACCOMMODATION AND EXPERIENCES<\/h3>\n
\n
\n\u2013 up to 30 days before arrival: 90% of the advance
\n\u2013 up to 21 days before arrival: 60% of the advance
\n\u2013 up to 14 days before arrival: 40% of the advance
\n\u2013 up to 8 days before arrival: 20% of the advance
\n\u2013 from 7 to 1 day before arrival: the advance is non-refundable<\/li>\n<\/ul>\n
\nThe cancellation form can be found here<\/a>.<\/u><\/p>\nRIGHT OF WITHDRAWAL FROM PURCHASE, RETURN OF GOODS ORDERED IN THE SOUVENIR SHOP<\/h3>\n
\nA copy of the invoice must be included with the returned goods.
\nThe only cost to the buyer in connection with withdrawal is the cost of returning the goods.<\/p>\n
\nThe consumer bears the return shipping cost.<\/p>\nMATERIAL DEFECTS<\/h3>\n
\nThe buyer must describe the defect in detail and allow the seller to inspect the product.
\nNotification may be submitted in person, by post to the store where the product was purchased, or to the provider’s representative with whom the contract was concluded.<\/p>\n
\nIf a defect arises within six months of delivery, it is presumed the defect existed at the time of delivery.
\nConsumer rights regarding material defects expire two years from the date the defect was reported.<\/p>\nTECHNICAL MEANS FOR IDENTIFYING AND CORRECTING ERRORS BEFORE ORDER PLACEMENT<\/h3>\n
\nIf there are errors, the buyer can go back in the cart using the back arrow and correct them. If the buyer does not wish to complete the order, they can simply exit the page before confirming the order.<\/p>\nCOMMUNICATION VIA ADVERTISING MESSAGES<\/h3>\n
\n
CODE OF CONDUCT<\/h3>\n
\nIn accordance with Article 7(6) of the Electronic Commerce Act (ZEPT), the provider declares that it is not a signatory to any code of conduct for online retailers.<\/p>\nCOMPLAINTS AND DISPUTES<\/h3>\n
\nThe provider does not recognize any out-of-court dispute resolution providers.
\nThe link to the ODR platform is available here<\/a>.<\/u><\/p>\nCOPYRIGHT<\/h3>\n
\nThe provider allows personal use of images and videos on social media or galleries only with source credit and prior written permission from Turisti\u010dno dru\u0161tvo Bohinj, the owner of www.tdbohinj.si<\/a>.
\nFor permission, please contact us at: info@tdbohinj.si<\/a>.<\/p>\nCOOKIES<\/h3>\n
\nMore information about how we use cookies is available in the Cookie Policy<\/em>.<\/u><\/p>\nCLARIFICATION<\/h3>\n
\nMON \u2013 FRI from 08:00 \u2013 15:00
\nPhone: 04 574 60 10
\nEmail: info@tdbohinj.si<\/a><\/p>\n